Esther Bennett from the Washington Division of Vocational Rehabilitation will outline the different approaches the agency is taking to cultivate a work culture that promotes recruitment and retention of a diverse and qualified staff. She will discuss how Washington VR recruits staff and creates a work culture that promotes skill development, accountability, and advancement opportunities. This webinar is part of a series where members of the NIDILRR-funded RTAC project of VR Program Management present the lessons they've learned through their management initiative. The RTAC is a collaborative initiative to identify, test, and disseminate management practices to build a performance management model tailored to the vocational rehabilitation system.